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Prepaid Card shows SOS only.

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Prepaid Card shows SOS only.

Prepaid Happy Card shows SOS only. Need help on my Prepaid Happy Card issue: no data roaming in Australia. Starhub PrePaid Happy number is: 94831150 I have done the following: Disable and enable the Roaming. Power On / Off the iPhone XS Max. Take out the SIM card and put it back. Install APN Settings using Prepaid Happy apps Repeatedly did the above numerous times. Problem is still no Data Signal. Just shows SOS. I have done this on another mobile phone. It shows only SOS. I have travelled with this SIM card to Malaysia and Taiwan in Nov. 2018 using on iPhone X. Now in Australia using iPhone XS Max for the Prepaid Card. Thanks
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Re: Prepaid Card shows SOS only.

Apologies for the delayed response due to high volume of enquiries. Please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance.