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Please help to turn on personal hotspot (iPhone)

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Valued Commentator

Please help to turn on personal hotspot (iPhone)

Hi,

I am a happy prepaid Starhub custumer, currenty in Australia.

The personal hotspot on my iPhone 7 ask me to "Set Up Personal Hopspot" by calling 1633 that I can't do from here.

I had the same issue in Singapore and the recommend change of APN to shppd haven't help at all (even after re-start).

Could somebody help ?

Many thanks,

Olivier

 

 

10 REPLIES 10
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Alumni (Retired)

Re: Please help to turn on personal hotspot (iPhone)

Hi @ OlivierParis,

Thanks for reaching out to us. 

Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via PM and we will arrange for assistance.

- Amy
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Valued Commentator

Re: Please help to turn on personal hotspot (iPhone)

Hi !
My phone number is [removed]
As I was just visiting Singapore, not sure which ID have been used. Certainly my passport number: [removed] or licence number [removed].
Thanks !
Olivier

Edit: Removed for privacy

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Genius

Re: Please help to turn on personal hotspot (iPhone)

Hi OlivierParis, Mobile hotspot tethering is subjected to the availability of the preferred partners' networks in Happy Roam destinations. We apologise that mobile hotspot tethering may not be available for some iOS users. Affected users may turn off mobile tethering and continue to use our services in Happy Roam destinations. - Josephine

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New Commentator

Re: Please help to turn on personal hotspot (iPhone)

i also face the problem of  personel problem , my phone display to call 1633. can u hlp me to solve the problem? my phone number was [removed], Im work permit holder [removed]

 

 

[details removed for privacy]

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Alumni (Retired)

Re: Please help to turn on personal hotspot (iPhone)

Hi Xavier, are you currently in Singapore or overseas? - Sofia

Sofia
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New Commentator

Re: Please help to turn on personal hotspot (iPhone)

Hi I faced the same problem. What I did was to disable 4G at data settings and use only 3G. It works for me. And i hope it helps. Thanks

Everyone's Tags (3)
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Esteemed Commentator

Re: Please help to turn on personal hotspot (iPhone)

Can someone help me on switching on personal hotspot too

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New Commentator

Re: Please help to turn on personal hotspot (iPhone)

Hi. Please assist to turn on my hotspot too

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Grand Guru

Re: Please help to turn on personal hotspot (iPhone)

Hi,

 

Please refer to > Set up personal hotspot

Quote:

Step 1: Make sure the iPhone is updated to iOS version 11.0 and above
Step 2: Go to Settings> Mobile Data> Mobile Data Options > Mobile Data Network 
> Under Pesonal Hotspot, update APN to shppd If no to Step 1: Access http://bit.do/shapn from the browser in your device and
select 'Install Profile'. Select 'Install' to install the APN Profile. Step 3: Reboot handset for new settings to take effect.

Also refer to

> Prepaid Data Plan - 14. How to I set up for mobile hotspot tethering?

 

 

 

 

i am not starhub staff.