Personal hotspot in au

[jeffd]

Hi, personal hotspot worked in changi today, just off flight to au, no longer works. When enabling directed to contact Starhub support. Tried to replace profile to no avail. 

appreciate any and all help!

best,

[Amy_Law]

Hi jeffd

Network coverage and speeds when overseas is dependent on the partner network. So hotspot may not be available in areas where the partner's coverage may not be as strong.

Should this happen, you can roam normally on your handset by switching off hotspot.

[jeffd]

amy, thank you for your reply. I'm in melbourne and as one might expect,
your partner telestra's coverage is quite good in this major city. are you
sure it's not a configuration problem?

we are in austrailia for 12 days and would not have purchased the sim card
if we'd known personal hostpot was disabled here. Perhaps you should note
this on your website so prospective purchasers aren't disappointed.

best,

[Amy_Law · Accepted solution]

Roaming coverage when overseas will be dependent on the configuration of the network by the provider. You can check if you're connected to the correct settings below:

For Android users, you can turn on mobile hotspot straightaway.

For iOS users, please follow the below steps to set up before trying to turn on mobile hotspot.
Step 1: Make sure the iPhone is updated to iOS version 11.0 and above
Step 2: Go to Settings> Mobile Data> Mobile Data Options > Mobile Data Network> Under Personal Hotspot, update APN to shppd 

If this doesn't work, please reply with your full name and Prepaid number for verification by clicking the words bracketed by the arrows here > via Private Message < so we can assist you.

[jeffd]

Hi Amy,

  this morning I received notification of new settings from my cellular carrier. I accepted the settings, set the apn->shipd, restarted the phone and personal hotspot is now working. As such, the sim card represents good value and I'll post in flyertalk forums about the card.

thank you for your help.

best,

[debbiefa]

Thank you for the update, jeffd. Enjoy your travels. :-)