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Personal Hotspot not working

New Commentator

Personal Hotspot not working



my personal hotspot is not working since months. I searched for help and tried all the advice without sucess. I am using an Iphone 6, version IOS 12, APN Settings shppd.


Looking for quick help!

Community Manager

Re: Personal Hotspot not working

Hi Yannick77,


May I confirm if you're using prepaid or postpaid? Your APN settings for both the phone and hotspot should be the same as the type of mobile line you're using.


For Postpaid : shwap
For Prepaid : shppd


After setting up, please reinsert your SIM card and restart your device to see if it helps. Should the issue persist, please direct your query over to Facebook messenger  ( or Twitter Direct Message ( for assistance as we have stopped processing account related queries on StarHub Community. 


We'll need to check your account for further troubleshooting. Smiley Happy


- Jackson