Personal Hotspot not working

[Yannick77]

Hi,

my personal hotspot is not working since months. I searched for help and tried all the advice without sucess. I am using an Iphone 6, version IOS 12, APN Settings shppd.

Looking for quick help!

[JacksonTZG]

Hi Yannick77,

May I confirm if you're using prepaid or postpaid? Your APN settings for both the phone and hotspot should be the same as the type of mobile line you're using.

For Postpaid : shwap
For Prepaid : shppd

After setting up, please reinsert your SIM card and restart your device to see if it helps. Should the issue persist, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance as we have stopped processing account related queries on StarHub Community. 

We'll need to check your account for further troubleshooting.