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Overseas: Issue receiving OTP so unable to log in Starhub App

Senior Commentator

Overseas: Issue receiving OTP so unable to log in Starhub App

Hi,

 

I relocated Overseas last August.

 

I would like to verify if my Singapore number is still valid and eventually do some top-up to keep using it.

However, when I try to log in the Starhub App, it issues an OTP which I don't receive (note: I inserted the correct Sim Card and tried on 2 different handsets for the same result).

 

Could you please assist me with this ?

Thank you very much in advance (happy new year).

 

 

 

 

 

 

1 REPLY
Community Manager

Re: Overseas: Issue receiving OTP so unable to log in Starhub App

Hi jmasson

 

Thank you for reaching out to us. 

 

Please send us your registered name and Prepaid number for verification by clicking the words bracketed by the arrows here > via Private Message < so we can assist you. 

 

- Amy