GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

On demand unlimited incoming calls charges continue although I top up $20 and should get free

Highlighted
Valued Commentator

On demand unlimited incoming calls charges continue although I top up $20 and should get free

Hi moderator,

 

Please check my number < removed personal information >.

 

I topped up $20 for my number yesterday and was charged 0.59 for unlimited incoming call package so I unsubscribe it since I should get it for free for 20 days since I topped up $20. However today I was charged for incoming calls so I thought I unsubscribed it wrongly and resubscribe it however I got charged another 0.59cents.

 

Please assist since I should get free incoming calls for topping up $20.

 

Thanks.

3 REPLIES 3
Highlighted
Moderator

Re: On demand unlimited incoming calls charges continue although I top up $20 and should get free

Hi @kk1337, welcome to Greenr Community. Thanks for joining us here. 😄 First of all, I had removed the mobile number you posted here to protect your privacy. 

 

To address your concern, did you receive an SMS notification after your top-up that the 20-Day Free Incoming Calls have been activated? Moreover, no deductions will be made during your 20-Day Free Incoming Calls period. After the 20-Day Free Incoming Calls period ends, the daily 59¢ deduction will resume for the On-Demand Unlimited Incoming Call.

 

~ Carla
Highlighted
Valued Commentator

Re: On demand unlimited incoming calls charges continue although I top up $20 and should get free

Hi Carla,

 

Yup I received it. However the sms is confusing as first i recevie sms on my successful top up and free incoming calls expiry date. Then another email on the unlimited incoming calls been re-activated.

 

Thanks.

Highlighted
Moderator

Re: On demand unlimited incoming calls charges continue although I top up $20 and should get free

Hi @kk1337, if you have an existing On-Demand Unlimited Incoming Call (VAS), you do not need to deactivate the VAS. It will resume once the 20-Day Free Incoming Calls period ends. If I understood it correctly, you deactivated the On-Demand Unlimited Incoming Call then re-subscribed that's why you were deducted of 0.59cents. 

 

However, we highly suggest that you reach out to my colleagues on Facebook or Twitter to check your why you were deducted of 0.59cents. Sorry for the inconvenience since we don't have access to your account details here. 

 

~ Carla