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Number not on network

SOLVED
Senior Commentator

Number not on network

Hi,

 

I'm trying to log into my prepaid all but it says the number isn't registered. Is anyone able to assist with this?

 

Many thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
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Honored Contributor
Solution

Re: Number not on network

Chances are your prepaid card is too long and has expired. Meaning that you might not have used your card before or you havent topped up your card for quite a bit. You may want to give 1633 a ring and see if the number is still active. If it's not, I guess you probably have to get a new sim card. Because there is no reactivation for Pre-paid cards.

Cheers!

View solution in original post

4 REPLIES 4
Community Manager

Re: Number not on network

Hi TiffanyT, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

- Julaina
Highlighted
Honored Contributor
Solution

Re: Number not on network

Chances are your prepaid card is too long and has expired. Meaning that you might not have used your card before or you havent topped up your card for quite a bit. You may want to give 1633 a ring and see if the number is still active. If it's not, I guess you probably have to get a new sim card. Because there is no reactivation for Pre-paid cards.

Cheers!

View solution in original post

Senior Commentator

Re: Number not on network

Hi! Many thanks for the advice, I'll be sure to get a new card Smiley Happy
Senior Commentator

Re: Number not on network

Hi! Thank you for sharing the advice, I've decided to get a new card as I'm in a hurry but thanks again!