Hi @ grazy0
Glad to know your issue is resolved. PM us anytime you've queries. We're here to help.
Yeah, my 4G is back as well. Will monitoring the connectivity again. Thanks all for the support.
Hi Darkfuneral666, have you tried your card on another device? If it's still an issue after trying that, PM me with your NRIC/FIN and the mobile number of the card.
We note that you are connected to an incorrect apn.
On your phone, Go to Settings-> Mobile networks-> Access Point Names-> Key in the following information
You may proceed to restart your mobile device and check if the issue still persist.
You may have to turn to Airplane mode first.
Once the airplane mode is shown then turn off the airplane mode.
This is to enable the phone to search for network.
Once it identify the network it will activate the settings that you have made.
There is also another method.
That is to remove and reinsert SIM card.
This method is that the phone would detect a new SIM card is insert.
This also activate the new setting to take effect.
I am no starhub staff &or related to.