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No service, no netwrk on prepaid

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Esteemed Commentator

No service, no netwrk on prepaid

Hi.. past few days, I HV no netwrk n service on my prepaid card. 

Please help?

Tks

Everyone's Tags (2)
9 REPLIES 9
Alumni (Retired)

Re: No service, no netwrk on prepaid

Hi @Cherlin, have you tried to restart your mobile or test your SIM card on another device? - Sofia

Sofia
Grand Guru

Re: No service, no netwrk on prepaid

Note; for your info.

 

If the prepaid sim card has expired, there will not be any signal.

It will be terminated.

 

 

i am not starhub staff &or related to.

Esteemed Commentator

Re: No service, no netwrk on prepaid

Thanks. Noted. But I m very sure my card has not expired. 

Esteemed Commentator

Re: No service, no netwrk on prepaid

Hi... yes.. tried on another phone.. doesn't work. Tried restarting a few times as well. N I jus checked last week, card has not expired.
What should I do nw?
Alumni (Retired)

Re: No service, no netwrk on prepaid

Do PM your prepaid number and NRIC/FIN. I'll get the prepaid team to assist. Thank you. - Sofia

Sofia
Respected Commentator

Re: No service, no netwrk on prepaid

Hi,

i changed my SIM card in Jun 17. Since then, I have been intermittently not receiving calls throughout the day. Very frustrating. Called 1633 many times and tried many ways suggested such as change to 3G network only, *330*1234# call, restart phone by pressing the 3 buttons together, replace SIM card, SIM card also not working on another phone. Please help!!

Alumni (Retired)

Re: No service, no netwrk on prepaid

Hi @ Eu_nice

 

This sounds very odd.

 

Quick check - have you restarted your handset today or tried placing your SIM Card in another handset to see if this helps solve the issue? Do also confirm if this also happens for all calls and SMSes or only for certain callers.

 

Please send me your NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.

 

- Amy
Respected Commentator

Re: No service, no netwrk on prepaid

Please help. Still did not receive incoming calls.

Alumni (Retired)

Re: No service, no netwrk on prepaid

Hi @ Eu_nice

 

Have you restarted your handset or tried placing your SIM Card in another handset to see if this helps solve the issue?

 

If it doesn't help, send me your NRIC/FIN number, account details, contact number and e-mail via Private Message and I'll be in touch.

 

- Amy