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My prepaid Sim credit when missing

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My prepaid Sim credit when missing



I'm at overseas now , my original credit and TOP up credit all when missing 


pls help


Re: My prepaid Sim credit when missing

Hi @Audreytml72 


We're not able to check account/service specific issues here. 

However, this is what I suspect:

  • You have yet to purchase a data roaming plan for your prepaid card prior to turning on your roaming data at your destination
  • Before you have time to do anything, your phone had already consumed data and utilised your balance. 


  • Purchase your data roaming plan prior to boarding your flight at Changi Airport
  • You can see Happy Roam rates for the supported destinations

This may also happen in Singapore if you do not have a prepaid data plan active so do check that you have an active data plan!


If you need help on your prepaid specifics, please reach out to our customer care team on Facebook via 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub Smiley Happy