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Money deducted from happy prepaid main balance

Valued Commentator

Money deducted from happy prepaid main balance

Hello Starhub,

 

I topped up my main balance with $20 credit and out of my surpise the credit became $0.01 when I DID NOT even use the prepaid SIM card in Singapore at all???

 

Please advise urgently.

 

 

2 REPLIES 2
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Alumni (Retired)

Re: Money deducted from happy prepaid main balance

Good day @cheriechen

 

Let me check on this for you. Can you provide me your full name, NRIC/FIN number, contact number and email address via Private Message so that I can assist you better?

Valued Commentator

Re: Money deducted from happy prepaid main balance

Hi there, I've edited your post to protect your personal details. Do reply me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch.