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Mobile Prepaid Internet data become 0 without using it in one day

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Esteemed Commentator

Mobile Prepaid Internet data become 0 without using it in one day

Dear Support team, 

IMG-20180409-WA0007.jpg

 

 

I had top up $20 on 6th April, then subscribe $15 internet plan for 2.4GB, I didn't use much data on that day, then next day I receive a notify message from 7001 which the data balance has become 0 remaining. Then I top up another $20 on 7th April and subscribe another $15 internet plan again without hesitation, I didn't spend much internet data as well but the same problem occur as I receive the message from 7001 again where the data balance BECOME 0 AGAIN!!! The main balance for my mobile prepaid keep deduct the money, I need support team to assist and solve this issue immediately. My phone number is [removed for privacy].

Everyone's Tags (1)
6 REPLIES 6
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Esteemed Commentator

Re: Mobile Prepaid Internet data become 0 without using it in one day

The internet data balance today still remain 0, please provide assistance immediately.

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Alumni (Retired)

Re: Mobile Prepaid Internet data become 0 without using it in one day

Hi ansinchia

 

Please send me your full name, NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.

- Amy
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Esteemed Commentator

Re: Mobile Prepaid Internet data become 0 without using it in one day

Dear Amy,

I had pm u few hours ago. Till now I didn't receive any response from you, please advise.
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Alumni (Retired)

Re: Mobile Prepaid Internet data become 0 without using it in one day

Hi ansinchia, can you pass me your full name, NRIC, contact number and email address via PM and we'll be in touch.

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Esteemed Commentator

Re: Mobile Prepaid Internet data become 0 without using it in one day

Pm sent.

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Esteemed Commentator

Re: Mobile Prepaid Internet data become 0 without using it in one day

Any updates???