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Missing top up balance.

Valued Commentator

Missing top up balance.

Today i top up 10sgd to my prepaid sim with e-topup service and i got confirmation notification via sms.And then i check my balance with both ussd and happy prepaid app,it doesn't come in to my balance.So i top up again with 18sgd top up card(can't do with app,did via ussd),i got sms that my main balance is 18 point something....., and i check my balance with both app and ussd,it said my balance is 4.** .It is  second time happening to us like this.Is it normal or something wrong?