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Missing balance after topping up

New Commentator

Missing balance after topping up

Hello my prepaid number is <edited to remove mobile number>. I have topped up $66 while travelling in Vietnam on Dec 30 2019, but after restarting my phone the balance is gone. Can you please help me to double check where did it go? The data I purchased also hasn't been topped. Thanks!

Community Relationship Manager

Re: Missing balance after topping up

Hi @myi , I've removed your prepaid number to protect your privacy. This is a public forum and we don't encourage our Community Members to post contact details in a public forum. As we do not have access to your records, could you submit your details again to my colleagues managing Facebook and Twitter, so that they can assist you. Thanks!