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Missing Credit on Prepaid Card

New Commentator

Missing Credit on Prepaid Card



I bought the 50$ prepaid card a month ago. I have been using the 5GB of free data and did not purchase any plans. My free data was supposed to expire at 6.51PM today (Canadian time).

1. It expired before 6.51PM (around 5PM). Is the timing supposed to be reliable or is it just an estimated timing of expiry?
2. After getting onto wifi I realised that I only had $30.64 left on credit. I am supposed to have $50 as I did not spend anything. Thus, I'm missing $19.36.


I'd appreciate any help.


Thank you.

Community Manager

Re: Missing Credit on Prepaid Card

Hi oreonuts


Thank you for reaching out to us.


Please send us your registered name and Prepaid number for verification by clicking the words bracketed by the arrows here > via Private Message < so we can assist you. 


- Amy