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Missing Credit on Happy Prepaid

New Commentator

Missing Credit on Happy Prepaid

Hi, I have a Happy Prepaid SIM card that I use occassionally. On the 5th of July, I had approx $9 in credit balance and I topped up with $20 on July 6th. 


On the 12th of July, I purchased a 1-day 1 GB data plan for $3. Somehow, the balance mysteriously went from $26 to less than $1 after I purchased the data plan. Thinking there was something wrong with the system, I topped up with another $10. The next day, the credit on the account disappeared again and it shows $0.04 left on the account.


I did not use the account to make any phone calls nor did I receive any, yet somehow over $30+ in value has disappeared from my account. See transaction history below.


Please get back to me on what has happened to the missing credit. Thanks



Community Manager

Re: Missing Credit on Happy Prepaid

Hi spicymayo, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  ( or Twitter Direct Message ( so that we can log a case for you and respond to you there. Thank you!

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