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Main wallet balance deducted when telco switch from Maxis to Digi

Senior Commentator

Main wallet balance deducted when telco switch from Maxis to Digi

Hi,

 

I bought a data plan for 1 GB to use in Malaysia. I realised that may main wallet balance was deducted when my telco switch from Maxis to Digi. (My data balance was 864MB at the point of time)

 

Thus, I would like to clarify, is there extra charges when there is a switch in Telco to provide data usage? Pls advise.

6 REPLIES 6
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New Commentator

Re: Main wallet balance deducted when telco switch from Maxis to Digi

Many of such incidents in the past, ongoing and going to be. And it has been years. Time to say goodbye to the green.
Community Manager

Re: Main wallet balance deducted when telco switch from Maxis to Digi

Hi wSheng, please PM us the subscriber name and prepaid mobile number by clicking >> HERE, so that we may better assist.

Community Manager

Re: Main wallet balance deducted when telco switch from Maxis to Digi

Hi antimatter

 

I've replied to your PM. 

 

- Amy
New Commentator

Re: Main wallet balance deducted when telco switch from Maxis to Digi

i also encountered the same issue, how am i going to switch to only the said providers, $40 worth of credit just gone and they will not be reimbursing at all. Goodbye and the product should not even be offered in the first place.
Community Manager

Re: Main wallet balance deducted when telco switch from Maxis to Digi

I've replied to your PM. 



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Senior Commentator

Re: Main wallet balance deducted when telco switch from Maxis to Digi

Hi Lyn L, 

 

I have sent PM on my details to you.