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Main balance $0 ?!

Valued Commentator

Main balance $0 ?!

Hi I bought this new happy prepaid SIM card recently and activated on 1st  May 2018. I had free 15GB local data which I used locally and did not exceed usage. However, when I travelled overseas to Vietnam, I deliberately switched off mobile data. No phone calls or messages were sent. To be precise, no data was even used. I was using the airport wifi and noticed my prepaid balance depleting from $17.80 to $1.80 then to $0.. How is this possible when no service was used?

3 REPLIES 3
Community Manager

Re: Main balance $0 ?!

Hi Dwwf, 

 

Please send me a private message with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you

 

 

New Commentator

Re: Main balance $0 ?!

Same problem. Please advise. Has happen a lot of times since years. Tried calling the hotline but no customer service is available 

Community Manager

Re: Main balance $0 ?!

Hi Nur1

 

I've responded to your PM.

 

- Amy