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Lost Main Balance

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New Commentator

Lost Main Balance

I lost my main balance twice. The first time, I had a bit over $30. I thought I did something wrong, so I ignored  it, purchased another data plan, and topped up $50. However, I just found that my main balance dropped from $50 to $5.16, and it's literally been one day. A quick forum search shows that this isn't an uncommon thing to see from Starhub Prepaid. Is there any way I could get my ~$80 in credits reinstated?

3 REPLIES 3
Respected Commentator

Re: Lost Main Balance

The same happened to me! I still had data and a 30 $ balance, and suddenly I'm left with 0.22 $ and no data left. Is there a way to see the data consumption and get refunded in case of a glitch, please?

Community Manager

Re: Lost Main Balance

Hi schirnw4, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

Community Manager

Re: Lost Main Balance

Good afternoon zxsiun,

 

Thank you for reaching out to us. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance as we have stopped processing account related queries on StarHub Community. 

 

We'll assist you there accordingly. Smiley Happy 

 

- Jackson