Hi, am using Happy Prepaid for roaming.
I bought a data plan to use. When I tried to renew a plan after about an hour after expiry, I noticed my balance had dropped significantly from $19+ to $6+
I was in my hotel using Wi-Fi during that one hour period, so I don't understand how my prepaid balance could drop so drastically. The same problem didn't happen to my husband's account.
Please help to reinstate my balance as it really is affecting my usage overseas. Thank you
Solved! Go to Solution.
Do provide me with your mobile number via the link so that I may assist you further http://m.me/starhub
I experienced the exact same problem. Can I give you my phone no through the link that you've shared?
I have the same issue as well. Is any one able to assist me? My account dropped from $9.41 to $0.41 but i can't even use any data at all but my money is still deducted. I wanted to renew my plan before it expires tomorrow and now i have to forfeit my leftover data meant to bring over to the next month.