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Loss of credit from Happy Prepaid

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Senior Commentator

Loss of credit from Happy Prepaid

Hi, am using Happy Prepaid for roaming.

 

I bought a data plan to use. When I tried to renew a plan after about an hour after expiry, I noticed my balance had dropped significantly from $19+ to $6+

 

I was in my hotel using Wi-Fi during that one hour period, so I don't understand how my prepaid balance could drop so drastically.  The same problem didn't happen to my husband's account.

 

Please help to reinstate my balance as it really is affecting my usage overseas. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Senior Commentator
Solution

Re: Loss of credit from Happy Prepaid

Thumbs up to Starhub for a prompt resolution Thank you!

👍💯
5 REPLIES
Community Manager

Re: Loss of credit from Happy Prepaid

Hi starbury,

 

Do provide me with your mobile number via the link so that I may assist you further http://m.me/starhub

 

- Han

 

 

 

Senior Commentator

Re: Loss of credit from Happy Prepaid

Hi have sent the required details via the link. Thanks for your help.
Senior Commentator
Solution

Re: Loss of credit from Happy Prepaid

Thumbs up to Starhub for a prompt resolution Thank you!

👍💯
Valued Commentator

Re: Loss of credit from Happy Prepaid

Hi, 

I experienced the exact same problem. Can I give you my phone no through the link that you've shared? 

Community Manager

Re: Loss of credit from Happy Prepaid

Hi hazrik

 

Yes, you can. PM us anytime.

 

- Amy