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Login problem

Honored Commentator

Login problem

I’m having troubles logging on to the starhub app with my SIM card’s phone number. 

Can someone help me with it please ?

 

thanks 

Mandy 

5 REPLIES 5
Community Manager

Re: Login problem

Hi emmesee, let us know if the issue remains when you reinstall the application ? Thank you 


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Honored Commentator

Re: Login problem

It still doesn’t work. I was wondering if my SIM card is still valid.
The number is. Thanks

Community Manager

Re: Login problem

We have checked and the prepaid number is inactive in our system. Hence, you will need to purchase a new prepaid sim card with a new prepaid number. Thank you 


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Honored Commentator

Re: Login problem

Is there anyway that you can reactivate the SIM card? I’m not in Singapore right now and won’t have access to purchase a new one. 

Community Manager

Re: Login problem

As the prepaid number is inactive, we are not able to reactive the prepaid mobile line. Thank you


If my post answers your question, please click on the "Accept as Solution" button!