Login problem

[emmesee]

I’m having troubles logging on to the starhub app with my SIM card’s phone number. 

Can someone help me with it please ?

thanks 

Mandy 

[Jere_Lim]

Hi emmesee, let us know if the issue remains when you reinstall the application ? Thank you 

[emmesee]

It still doesn’t work. I was wondering if my SIM card is still valid.
The number is. Thanks

[Jere_Lim]

We have checked and the prepaid number is inactive in our system. Hence, you will need to purchase a new prepaid sim card with a new prepaid number. Thank you 

[emmesee]

Is there anyway that you can reactivate the SIM card? I’m not in Singapore right now and won’t have access to purchase a new one. 

[Jere_Lim]

As the prepaid number is inactive, we are not able to reactive the prepaid mobile line. Thank you