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Just purchased Happy Pre-Paid; Cannot send SMS and cannot receive the Starhub App OTP

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Just purchased Happy Pre-Paid; Cannot send SMS and cannot receive the Starhub App OTP

I just purchased a card and sending an SMS is not working. I can receive SMS from someone else, but I also have not been able to receive the OTP from the Starhub Prepaid app. I am using an iPhone XR, iOS 12.4.1. I do not have another device that I can put the SIM card into. How can I get the card working? Thank you!