I bought a Starhub Prepaid Card for my spare phone. However, after almost 3 months of usage, I have rude shock that Starhub Prepaid service seems to have issues with the computation of main credit balance usage as well as data usage. Worst still, messages sent via the Starhub happy Prepaid App have been ignored.
Issue reported on 17 June 2018
"I wrote in yesterday reporting the shortfall in my Main Credit balance. The SMS from Starhub timestamped 1651pm said I have $18 of Main Balance and $2 Bonus Credit but the App only showed I have only $4 in Main Credit Balance.
Then about one hour later the app showed a main credit balance of $15.40 but the bonus credit balance remains at zero. I used $10 of the main credit balance to purchase a 30 day 1.2GB data plan. The $10 was promptly deducted. However I have yet to hear from Starhub what happened to the $2.60 Main Credit Balance and the $2 bonus credit balance. I have all the screenshots to substantiate my claim. Please revert at the soonest as there seems to be no way I could speak to someone at Customer Care at 9850000 which put me on hold for 15 minutes when I called yesterday.'
Then same issue occurred again when my data balance was due to expire today 16 July 2018 at 17:50 as indicated on the Starhub happy Prepaid and the SMS sent to my mobile. Instead, as of 08:21AM, Starhub wiped out my entire 440.76MB of data and $3.60 of Main Balance.
Do allow me to pick this issue up and assist you further. I would need you to provide me with your details (Full name, NRIC/FIN, mobile number, email) via PM . - Han