I have the same problem. I can’t activate roaming while already in Malaysia.
I can’t log into app because I need a network to receive the OTP
Hi jesskeil, Let us know if you are still facing any issues after restarting the mobile device and manually connecting to the roaming operator. Do also provide us with your prepaid number >> HERE << we’ll arrange for assistance. Thank you.
I have the same problem. My roaming isn't activated, and I can't activate the app from abroad since as I don't have roaming, I can't receive an SMS. I can't use *123# either, for the same reason. It's really annoying that there is no other way to identify yourself.
@Jere_Lim I will send you a private message with my details.