Hi, I’m facing the same problem too! I forgot to activate data roaming and cellular roaming for my prepaid card. Now I can’t connect to any cellular networks in Malaysia and roam. Is there any walkaround to this?
Easiest way is to get the app installed on your mobile.
Can’t remember the exact steps, but I remember is quite straight forward.
This is the reply from Amy.
If you're connected to WiFi services, please download My StarHub App and follow the guide at http://bit.ly/2xDhQlO to activate your roaming services.
Hi DegreeC, you can activate roaming via our Happy Prepaid App. Do remember to activate it before leaving Singapore.
Unfortunately I’m out of Singapore without roaming services already. Hope someone from Starhub can help me activate it.
I read that Amy might be able to help. Hope she will reply soon.
Hi Amy! I’m using Happy Prepaid but unable to access data roaming now, maybe because I forgot to activate before I travelled. Could you help me to activate please?