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HappyRoam application deducted all of my main balance for no reason

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Senior Commentator

HappyRoam application deducted all of my main balance for no reason

 i have a total of $34.44 left on my main balance, but today which is the expiry date of my data plan (Not the card itself), suddenly all of my balance is gone with $0 displayed and no data at all even though the expiry time has not been up.

 

Nothing was purchased, but $34.44 was deducted. I need the data, and i have to top up just because the balance was gone which actually I would not have to since I had enough money to do so initially. Please fix this asap, this is so absurd.