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Happy roam prepaid sim card

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Esteemed Commentator

Happy roam prepaid sim card

Hi i have purchased the prepaod sim card and have activated under happy prepaid app. I have also ise my credit to purchased the 30 day data plan however, as i am travelling to australia by Friday only so i would like to know should i activate the data roaming now. If i do will there be charges from the day i turn on data roaming. Further, does it allow me to make local and overseas call. Pls advise.

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1 ACCEPTED SOLUTION

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Grand Guru
Solution

Re: Happy roam prepaid sim card

Hi  @Chris0726

 

Take LeBo answer is the correct.

To put it this way, LeBo answers are correct.

Should Lebo answer and my answer different, do take LeBo answer.

As what i mentioned on the my 1st post, LeBo is the expert on this Prepaid SIM issue.

I am not expert, as i read from his post and within Starhub website.

 

For LeBo picture 1, on point 1, just follow the procedure.

Meaning to activate using *111# and press the Dial button.

This mean that is to activate Roaming (call, sms, etc) in Singapore before leaving, as stated clearly.

There will be a SMS reply to confirm the activation is done.

This is better than the phone.

As some phones do not have this roaming features.

 

 

Please do not mixed between Roaming calls, sms, etc.

Roaming data is mobile data, so i would said as separated.

And do not use data without the data plan.

As you have already choosen & activated. So no further action.

 

One final note:

Roaming service (calls & sms, etc) is suppose to activate in Singapore.

Most probably on the code.

 

Don't forget to take note, or rather screenshot, so that you can read and understand (digest) at a later period.

 

Hope you can received this before leaving.

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17 REPLIES 17
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Community Relationship Manager

Re: Happy roam prepaid sim card

Hi @Chris0726, you can download the Happy Prepaid App on your mobile phone, activate Happy Roam on your prepaid card via the app before you fly. More details can be found here. Have a good trip!

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Esteemed Commentator

Re: Happy roam prepaid sim card

hi @Joleen_L, i have gone thru the details but I just want to know if i need to make local calls in the country i am travelling to which plan should i get under the prepaid sim card...if i need to access to data roaming, could I only enable it on the date of travel and if i were to enable it now will it charge for roaming...
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Grand Guru

Re: Happy roam prepaid sim card

Hi  @Chris0726

 

There is an expert on Prepaid user here, but seem the user may not log in and may not able to answer.

 

But, before to provide the nec info, you need to activate this prepaid by either making a outgoing call &or sms.

This activation is required as it activated the Prepaid SIM card.

 

As for overseas roaming, please do the necessary changes before taking off or leaving Singapore.

When you reach your destination, then switch on the phone at the airport, so you can use.

This is to avoid last minutes, but you still can make the changes, such as; select the roaming on the phone itself.

Any changes it is best to restart the phone.

This will ensure any telco to know your SIM card is under Singapore Starhub.

 

As for the charges, you can go to this website to check;

 

Destination Roaming Country code

 

 

Starhub Prepaid Plans

 

Select the country and all nec detail are available & show, then screenshot so as to check various cost of the call.

 

I would suggest you to make a screenshot on all revelant info, so that you can view it clearly instantly, instead of relying on Apps, &or website search which required internet access &or wifi.

 

 

As you mean "Local" call mean using that country SIM card, so it is not applicable.

Consider as making an oversea call, as country code is required.

 

 

Enjoy your trip.

 

Eric.

-----------------------------------------------------------

I am not Starhub staff &or related to.

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Grand Guru

Re: Happy roam prepaid sim card

Don't forget to download the "Happy Prepaid" app here first.

It would be quite useful.

And any info is required, do a screenshot, so that you know where to find it.

 

If the country telco is using 4G, then you can use this Happy Prepaid app, log in.

Below on the right side is the VAS.

There is "4G Booster", do activate it, provided your phone and the destination country telco can use 4G, it is just the speed, nothing to do with data.

Do note that upload and download of data are chargeable for both direction.

 

Remember to do all the necessary changes here and switch off in the airport.

Some airport do have wifi, so you can make use of it.

If unsure, you can check with the air stewardess &or airport staff.

 

Enjoy your journey.

 

 

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Grand Guru

Re: Happy roam prepaid sim card


@Chris0726 wrote:

Hi i have purchased the prepaod sim card and have activated under happy prepaid app. I have also ise my credit to purchased the 30 day data plan however, as i am travelling to australia by Friday only so i would like to know should i activate the data roaming now. If i do will there be charges from the day i turn on data roaming. Further, does it allow me to make local and overseas call. Pls advise.


Forget about your last statement.

 

For Data plan:

Once you activate, this is the starting point.

Maybe you could activate it when arrive.

The timing on 24 hours per day.

Activate on 07/09/2016  19;30 hrs    End time: on 08/09/2016  19:29

This is the exact 1 day usage.

 

Roaming is about calls & sms, nothing to do with data plan.

 

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Grand Guru

Re: Happy roam prepaid sim card

Continue:

 

Buy Plans:

 

Log in using the Happy Prepaid app.

Below there is a  Icon  "Buy Plan"

From here, you select your data plan.

 

Scroll all the way down to see which plan you wish to use.

Then you select your choice on data plan.

Timing refer to previous post.

 

Sorry about this.

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Grand Guru

Re: Happy roam prepaid sim card

Hi  @Chris0726

 

For clearer answer to prepaid sim on oversea;

 

From LeBo

 

https://community.starhub.com/t5/Prepaid/happy-prepaid-roaming/m-p/132687#M1840

 

Do click on the picture and see all the pictures

 

 

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Esteemed Commentator

Re: Happy roam prepaid sim card

Hi@eric3743, i am now slightly confused, as i have activated my SIM card and have also purchased the 30 days 2.4GB under the prepaid sim card with the credit available. When purchase is done i have now 2.4GB which allows me to use. But do I have to activate another plan simply for data roaming if not could i simply just follow the steps by turning on roaming and mobile network the day before departure and once i reached airport should be able to use the data roaming. Pls advise. Thank you...
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Grand Guru

Re: Happy roam prepaid sim card

There is a promotion which you may not aware of.

 

For new Prepaid SIM card, there are free 100 GB for 5 days, But for Local data only, which include incoming call and others.

Other Telcos are also using this promotion for LOCAL data And NEW prepaid SIM card for Starhub prepaid.

 

This do not apply if you are using it oversea.

For this, when you reach Australia, you need to activate the roaming data.

Hence, i forgot to mentioned on this.

 

I hope you understand now.

 

The expert is not around, so i have to step in.