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Happy roam not working in london

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Happy roam not working in london

Hi, 

 

I have purchased 4gb roaming data on my prepaid card. In the beginning it worked when I changed the apn on the phone to allow hotspot. However on the second day issues have come about. I have problem getting roaming signal and internet on the main phone, and none of the hotspots worked. I've restarted the phone numerous times and resetted the mobile data settings many times. Service remains slow and bad that i am relying on local free wifi wifi instead.

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Customer Service

Re: Happy roam not working in london

Hi Alerieee. Thanks for reaching out to us. As this requires us to refer to your account details, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. -- Haidee