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Happy roam main balance kept being deducted for no reason

Esteemed Commentator

Happy roam main balance kept being deducted for no reason

This is not the first time it happened. But I will usually top up my card at least $20 and then it will just kept deducting my main balance for no reason and leave my "free bonus credit" untouched. 

 

This trip after I purchase my $10 / 1.2gb / 30 days, I still have about $19++. After 2 days in Bali, my main balance dropped to $5++. And I only realised that when I got into an accident and urgently need data to get help but my data lost connection because of the minimum $8 limit. 

 

How can I apply to see how the main balance is deducted as a whole?