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Happy roam main balance deduct for no reason

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Valued Commentator

Happy roam main balance deduct for no reason

Yesterday while I wasn't activating my SIM card, 15 cents was deducted from my main balance for no apparent reason. My free 1.2 GB data was intact as was mine free sms. I didn't call or receive any calls as the SIM card was just activated. This happened even when I was on WIFI. Please advise.

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Valued Commentator
Solution

Re: Happy roam main balance deduct for no reason

Issue has been addressed. Thanks

2 REPLIES
Community Manager

Re: Happy roam main balance deduct for no reason

Hi Walter_Tan

 

Please send me your full name, NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.

- Amy
Valued Commentator
Solution

Re: Happy roam main balance deduct for no reason

Issue has been addressed. Thanks