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Happy prepaid roaming not working in Canada

New Commentator

Happy prepaid roaming not working in Canada

Hi. I purchased $10 of 1GB roaming data for 4 weeks for my daughter. This was done on a Happy $15 prepaid card. She is in Canada right now, and her roaming is not working. There is a runner on top of the phone that says Can Rogers Wireless Inc. -- Starhub. There is only shwap APN on the phone. Cannot find shppd. Is this what is causing the problem?

1 REPLY 1
Alumni (Retired)

Re: Happy prepaid roaming not working in Canada

Hi mary245

 

Please ask your daughter to download the Happy Prepaid App via WiFi and install the APN settings using that App. Thereafter, reboot and see if she's able to connect thereafter.

 

- Amy