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Happy prepaid not happy at all - balance got deducted for no reason

New Commentator

Happy prepaid not happy at all - balance got deducted for no reason

Saw quite a few posts mentioning the prepaid balance got deducted for no reason.

Facing the same issue here... the balance of the account got deducted.. no online customer support for prepaid line. Only have a feedback option, wrote in but no response from Starhub team. Currently overseas, no support available unless do overseas call and get charged..

 

Starhub, you have many customers facing the same issue here......

1 REPLY 1
Community Manager

Re: Happy prepaid not happy at all

Hi Char

 

What's wrong? If this is regarding your prepaid service or balance, please send me your full name, NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.

 

- Amy