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Happy Roam not working in UK

New Commentator

Happy Roam not working in UK

Hi, I have purchase $32 happy roam prepaid. Upon arriving in UK today, I realised that the mobile data is not working. I have done everything from installing the APN, remove and insert the SIM, switching on off phone and mobile data etc. As it is not working, I will like to request for a refund for the card. Thank you. 

5 REPLIES 5
Community Manager

Re: Happy Roam not working in UK

Hi Joannetqy

 

My sincere apologies on the inconvenience caused. For roaming, you may wish to refer to http://www.starhub.com/personal/support/services-and-plans/mobile-roaming/prepaid-roaming.html#happy....

 

Please drop me a PM with your registered name and registered mobile number by clicking the words bracketed by the arrows here > via Private Message < for me to look into this matter.

 

Alternatively, you can call +65 9850 0000 for immediate assistance.

 

Hope this helps.

 

- Jackson
New Commentator

Re: Happy Roam not working in UK

I arrived in UK yesterday, bought a week data for international roaming. Tried everything as suggested but I still cannot roam using my prepaid.  I am using Samsung note 8. 

Please help

Community Manager

Re: Happy Roam not working in UK

Hi khwangthong,

 

I saw your PM and has attended to you there, do take a look. Thank you.

 

- Jackson
New Commentator

Re: Happy Roam not working in UK

Hi Jackson,

 

i too have the same issue. Have PMed details, in need of immediate assistance please

Community Manager

Re: Happy Roam not working in UK

Hi rovikrobert, I've replied to your PN. 

- Julaina