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Happy Roam main balance in account deducted for no reason

New Commentator

Happy Roam main balance in account deducted for no reason

 

Hi, on Friday I just top up $20, balance should be $23 due to promo but instantly became $16.50 and then became $5.50 within minutes. I have brought a data plan of 1 gb for 3 days. 3 weeks ago, the same thing happened when I have $8.xx in my main balance but it dropped below $6 for no reason.

 

Also, I have brought a data plan of 1 gb for 3 days 1 day ago and am unable to use it in Copenhagen and Sweden. Can I seek for a refund on the $6 for 1 GB 3 day plan?

 

Regards

1 REPLY 1
Community Manager

Re: Happy Roam main balance in account deducted for no reason

Hi Mnslt88

 

Please drop me a PM with your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for assistance.

 

Alternatively, you can call 1633 for immediate assistance.

 

Thank you.