I was reading through some of the post regarding Happy Roam as I wanted to get 1 for traveling. Notice that some of the post is about credits being deducted by itself (even after top-up). Everytime there is a deduction issue, just need to PM one of the staff.
For clarity, what is exactly the issue and possible to avoid this? I think most of the people that uses Happy Roam will want to avoid such issue, especially they are already oversea and depend on this as a mean of communication. Maybe someone from Starhub can help to answer this. Pin it in the forum for all to see.
*there is also a majority of issue on network connectivity but 1 at a time.
No one from StarHub can answer?
Meaning got problem when accessing overseas then
- call StarHub support (oversea)
- reach home!
- StarHub replied
be the sequence of things that will happen? Just trying to imaging. Haha....
Thank you for waiting. We note your concerns but network coverage and speeds when overseas is dependent on the partner network. Does reinstalling the Prepaid APN using the Happy Prepaid App, restarting your handset or placing your SIM Card in another handset help resolve this issue?
If this doesn't work, please contact our Prepaid hotline at +65 9850 0000 or write in via our > Online Feedback Form < where our colleagues will provide you with dedicated assistance.
Apologies on the delayed response due to high volume of enquiries. We have replied to your PM for further assistance. -Debbie