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Happy Roam couldn’t get 4G in Thailand with DTAC or True

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New Commentator

Happy Roam couldn’t get 4G in Thailand with DTAC or True

Hi,

 

I couldn’t get any 4G or LTE on happyroam in Thailand with DTAC or TRUE on iPhone X

it’s only appear as 3G.. my phone setting 4G is on for both voice and data

please help asap

1 REPLY 1
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Alumni (Retired)

Re: Happy Roam couldn’t get 4G in Thailand with DTAC or True

Good day Apit2k, if you're holding on to an iPhone, you need to ensure your APN settings are set right.

 

Follow the steps as below:

 

How do I set my Access Point Name (APN)?
APN can be set using Happy Prepaid App: Open app > Roaming Tab > APN Settings. Alternatively, you may set it manually by following the below instructions.

For iOS users:
Check that you have the Carrier setting StarHub 27.2 or above.
Go to Settings -> General -> About -> Carrier -> StarHub 27.2

If yes: 
Go to Settings -> Mobile Data Options -> Mobile Data Network -> Under Mobile Data, key in the following information
APN: shppd

If no: 
Access http://bit.do/shapn from the browser in your device and select 'Install Profile'. Select 'Install' to install the APN Profile.