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Happy Roam Charges

New Commentator

Happy Roam Charges

Hi,

 

I flew to Thailand today (with about 700 MB of roaming and local data left via the WOW data plan) and topped up $20 via the Starhub prepaid app. After topping up, my balance was $26.02 but after a while, I saw it decrease to $24.57 when I refreshed the app.

 

I have not sent an SMS or called anyone since landing in Thailand, and I believe that receiving SMSes will not be charged as well (as seen from your roaming charges). 

 

Am I misunderstanding your pricing system? Or is this a mistake? Could you help me please?

 

Best,

Peera

1 REPLY 1
Community Manager

Re: Happy Roam Charges

Hi dm66, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!