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HAPPY Travel Prepaid SIM Card Value Disappear

SOLVED
Valued Commentator

HAPPY Travel Prepaid SIM Card Value Disappear

I used to have at least $20+ balance as of my last trip to China end of October in my $32 Happy Travel Prepaid SIM card

I just logged in back with the SIM card, and it showed $8 balance?!

 

Within 5 mins of opening the application, it whittled down to $0.02?!

 

Can Starhub please help?

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: HAPPY Travel Prepaid SIM Card Value Disappear

That's good to hear. Have a great day! 

- Amy
6 REPLIES 6
Community Manager

Re: HAPPY Travel Prepaid SIM Card Value Disappear

Hi @ louislim1

 

Let me know your full name, NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance. 

- Amy
Valued Commentator

Re: HAPPY Travel Prepaid SIM Card Value Disappear

it is ok, it is resolved after i called through your hotline

Community Manager
Solution

Re: HAPPY Travel Prepaid SIM Card Value Disappear

That's good to hear. Have a great day! 

- Amy
Respected Contributor

Re: HAPPY Travel Prepaid SIM Card Value Disappear

yesterday i have about 600mb left and proceeded to top-up $10 so that i could buy another data bundle. after topping up, i saw i got 500mb local data given.

 

but kept getting only on 3g (cannot get 4g) and today when i logged in using wifi, my data AND $10 balance all BECAME ZERO!

 

in transcation record i see top-up of $10 on 7 March, NO OTHER TRANSACTIONS

 

What happened to my money and balance data???

New Commentator

Re: HAPPY Travel Prepaid SIM Card Value Disappear

Very common problem of value missing.

can I get refund? I barely sent ten WhatsApp msg and the value dropped from $8 to nothing!

Highlighted
Community Manager

Re: HAPPY Travel Prepaid SIM Card Value Disappear

Hi Andymhc, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!


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