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Deregister a Happy Prepaid SIM card

hrs
Esteemed Commentator

Deregister a Happy Prepaid SIM card

Hello,

 

Yesterday I lost my phone with my happy prepaid SIM card inserted.  I bought it in Singapore, but I am now in Japan and it is difficult for me to visit Starhub shops located in Singapore.  Is it possible to disable or de-register the SIM card?  I can send my photo ID and my face via email.

2 REPLIES 2
Moderator

Re: Deregister a Happy Prepaid SIM card

Hi hrs! You don't have to worry since all StarHub Prepaid SIM cards are automatically terminated if there is no top-up done before its expiration. 

~ Carla
Highlighted
Customer Service

Re: Deregister a Happy Prepaid SIM card

Hello hrs, I am here to help you with your concern. May I confirm if the concerned mobile number is ending in 9622? Please drop me a PM at http://m.me/starhub with your registered name and Hub ID/email address so I can assist you with your request to disable your prepaid number. Thank you. -Pat