Yesterday I lost my phone with my happy prepaid SIM card inserted. I bought it in Singapore, but I am now in Japan and it is difficult for me to visit Starhub shops located in Singapore. Is it possible to disable or de-register the SIM card? I can send my photo ID and my face via email.
Hi hrs! You don't have to worry since all StarHub Prepaid SIM cards are automatically terminated if there is no top-up done before its expiration.
Hello hrs, I am here to help you with your concern. May I confirm if the concerned mobile number is ending in 9622? Please drop me a PM at http://m.me/starhub with your registered name and Hub ID/email address so I can assist you with your request to disable your prepaid number. Thank you. -Pat