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Could not activate mobile data network

Respected Commentator

Could not activate mobile data network

 
4 REPLIES 4
Community Manager

Re: Could not activate mobile data network

Hi Hoshion

 

Does reinstalling the Prepaid APN using the Happy Prepaid App, restarting your handset or placing your SIM Card in another handset help resolve this issue?

 

If this doesn't help, please send me your full name, NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.

 

- Amy
Respected Commentator

Re: Could not activate mobile data network

Okay, will check first.
thanks
Respected Commentator

Re: Could not activate mobile data network

Hi Amy,

 

Solved.

 

I did the follwoing thing, thank you.

 

 

Why can't I surf on my phone after I returned home?
If you are an iOS user, after you switch back to a non-StarHub Prepaid SIM, kindly delete the Profile “StarHub Prepaid APN” from phone Settings -> General -> Profiles to continue using your home SIM data.

If you are an Android user, after you switch back to a non-StarHub Prepaid SIM, kindly set your APN back to your home APN settings.

Alumni (Retired)

Re: Could not activate mobile data network

That's a good news. Do let us know if  you need any assistance.