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Card balance dropped for no reason

Respected Commentator

Card balance dropped for no reason

Recently my prepaid card balance dropped significantly despite the fact that i did not make any call nor any text message. For eg, within 24 hours, the balance dropped by SGD10 although i did not make any call for the whole day. Please help to have a check!

10 REPLIES 10
Alumni (Retired)

Re: Card balance dropped for no reason

Hi largas

 

That certainly shouldn't be the way. Can you provide me your full name, NRIC/FIN number, contact number and email address via Private Message and we'll keep in touch?

Respected Commentator

Re: Card balance dropped for no reason

Same issue happened to me

Can I PM you as well?

Alumni (Retired)

Re: Card balance dropped for no reason

Hi mandy_rwsoo

 

Can you provide me your full name, NRIC/FIN number, contact number and email address via Private Message and we'll keep in touch?

 
Respected Commentator

Re: Card balance dropped for no reason

System shows that the msg cannot send to you
Can I know how to send you private msg?
Alumni (Retired)

Re: Card balance dropped for no reason

Can you send me your details via Private Message here? 

Respected Commentator

Re: Card balance dropped for no reason

Okok

Respected Commentator

Re: Card balance dropped for no reason

Hi Priya,

Thanks for your attention. I couldn't PM here. Can you please advise on how should i contact you? Maybe I can leave my email address here
jacket_baller@hotmail.com

Community Manager

Re: Card balance dropped for no reason

Please send us a private message here with your details. Thank you - Josephine

Respected Commentator

Re: Card balance dropped for no reason

Hi Peter/Starhub assistant

 

Deeply appreciate that you have assisted me on this matter over the weekend

May I know how to prevent this happened again?

 

Because this is not the first time Starhub deducted money from my wallet