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Cannot make calls overseas

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Valued Commentator

Cannot make calls overseas

I cannot make calls overseas. Thailand, Malaysia etc. I have data roaming and have plenty of credit. When I try calling I get a message saying my number is blocked from making phone calls. Local calls within Malaysia for example. 

3 REPLIES 3
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Alumni (Retired)

Re: Cannot make calls overseas

Hi Curlymike, are you using our Prepaid service?

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Valued Commentator

Re: Cannot make calls overseas

Yes, I am using the Prepaid service. I have the Happy Prepaid app on the phone, number [removed for privacy], still with over $29 credit expiring 1/10/2018.

regards

Mike

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Alumni (Retired)

Re: Cannot make calls overseas

Does reinstalling the Prepaid APN using the Happy Prepaid App, restarting your handset or placing your SIM Card in another handset help resolve this issue?

 

If this doesn’t help, send me your full name, NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.

- Amy