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Bought 2x (7day) prepaid sims - used one until expired = now other new sim not working

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Valued Commentator

Bought 2x (7day) prepaid sims - used one until expired = now other new sim not working

Hi 
I'm in Singapore 3August until 15August
I bought 2x (7day) 100GB prepaid sims 
I used the first sim until it expired midnight last night - now today I installed the other sim but it does not work and want me to topup
Does this need to be activated? (The first sim just worked)
How can I get the NEW sim to work?

2 REPLIES
Community Manager

Re: Bought 2x (7day) prepaid sims - used one until expired = now other new sim not working

Hi Daniel123

 

Can I check if the other card was purchased and activated on the same day-3 August 2018 as well? 

Valued Commentator

Re: Bought 2x (7day) prepaid sims - used one until expired = now other new sim not working

I hope not
I really want to believe the operator did not do that as I was buying both cards for myself

Can you check - what information can i send you?