I see a callback has been arranged. Rest assured my colleagues will be in touch once they complete the investigation.
And before you even start excuses on your Call Center CSO giving me multiple missed calls on a certain date(if they did), let me remind you I clearly gave instructions to call me at a certain number at a certain time.
Fine if you missed the timing. But NO ONE gave an attempt to reschedule. Obviously the number provided is not to my StarHub happyroam prepaid card. I’m not gonna incur charges on that prepaid line! I only use it as a dataroam SIM.
I am missing my balance of sgd 14+ which has suddenly disappeared today. can you check and reinstate the balance
Hi Sriniv123, Thank you for contacting us. We are here to help you. Could you please provide us with your prepaid number and your full name over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares)
Once we have received your PM or DM we will assist you from there.