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Balance suddenly gone

Honored Contributor

Re: Balance suddenly gone

Hello Lyn

well i dont know what happened...so my credit suddenly reappeared...

I dont know if you guys stored my details or what because no one else corresponded with me in detail since I posted yesterday.

 

 

Hello Starhub

we didnt sign up for this Happyroam PPcard to monitor missing credits! Most of us sign up for it to use as a roaming card not as a local data card... well at least for me. And i'm not hiding I'm a Singtel postpaid user

 

IMG_4433.PNGIMG_4452.PNG

 

 

And yes i'd still like to withdraw that $10 credit out.....its like "credit" for you guys to magically take away every now and then!

 

 

 

 

Alumni (Retired)

Re: Balance suddenly gone

Hi jamzy

 

I understand the team has already assisted you on 9 Jun 2019.

 

- Amy
Honored Contributor

Re: Balance suddenly gone

NO "they" have not....

I dont even know if it was a program glitch or someone rectified it. I dont think you know yourself.

this is mysterious. as the title suggest, when will my credit go missing again?

and I still want to withdraw my $10 credit 

Alumni (Retired)

Re: Balance suddenly gone

If you need clarification on your personal usage, please send me your registered name and Prepaid number for verification by clicking the red words bracketed by the arrows here > via Private Message < so I can assist you. 

 

- Amy
Honored Contributor

Re: Balance suddenly gone

I've sent my details

pls explain the screenshots above....

no way could i have topped up $9...... where did the $9 come back from?

why did it go missing in the first place?

did i accidentally use it somewhere?

Alumni (Retired)

Re: Balance suddenly gone

Hi jamzy

 

I've replied to your PM.

 

- Amy
Honored Contributor

Re: Balance suddenly gone

Starhub, are you testing my patience? I’ve waited over a week now

Honored Contributor

Re: Balance suddenly gone

Yes you have “refunded” $9 back to me promptly but I want to know what happened. Did I mistakenly used up $9 credits or was there a malfunction in your system.

 

If it is the later, I DEMAND that I get my credit back as cash because I do not have the time to monitor and do NOT want my credits to go missing ever again.

Community Manager

Re: Balance suddenly gone

Hi Jamzy, we have replied you via PM. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Honored Contributor

Re: Balance suddenly gone

and i'm still WAITING. How appalling is that?