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Balance suddenly gone

Senior Commentator

Balance suddenly gone

Hi 

 

today my data pack expired at 5 pm. I have turned off my data before and o can see I didn’t use any data. Still my balance has magically disappeared from 17 to 0.52 dollar while I only made 1 local call of 30 seconds. 

 

Can this have somehing to do with that I clicked on roaming on even though I was still in Singapore. I did that this morning . 

 

Thanks,

 

tobias

37 REPLIES 37
Community Manager

Re: Balance suddenly gone

Hi Tobias,

 

please send me your full name, NRIC/FIN number, account details, email address and mobile number via Private Message and I will check and assist you on this. Thank you. - Josephine

Senior Commentator

Re: Balance suddenly gone

When I looked this morning my balance had been restored
Community Manager

Re: Balance suddenly gone

Glad to hear that! Do contact us again if you have any other concerns. Have a great day! 

Senior Contributor

Re: Balance suddenly gone

I have exactly the same issue, don't know is a Starhub scam or magic...wanting people to top up
Alumni (Retired)

Re: Balance suddenly gone

Hi AnnoyedKing, let me know your full name, NRIC/FIN/Passport Number and Prepaid mobile number via http://m.me/starhub and I’ll arrange for assistance. 

- Amy
Valued Commentator

Re: Balance suddenly gone

Hi,

 

i have been experience balance went missing and data gone while i have not accessing any app for usage. Just to log in the STARHUB PREPAID to purchase a plan.

This is the 2nd time i experience this. Please help!!!

Community Relationship Manager

Re: Balance suddenly gone

Hi npfang5588, please send us a private message https://community.starhub.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/242 with your registered name and prepaid number. We'll look into it and get back to you. -Jolene 

Valued Commentator

Re: Balance suddenly gone

Hi, i have contact 1633, the problem is now resolved.

Thanks for following up.

Community Manager

Re: Balance suddenly gone

Thank you for the update. 



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