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Auto charge data without giving notice for prepaid mobile

Valued Commentator

Auto charge data without giving notice for prepaid mobile

Hi Support,

I don't remember this is how many times i am facing this, it has been many times.

When i went to overseas, normally i will switch my sim card to destination country sim card while i was there, and when i return to singapore i will switch it back again to Starhub prepaid.

However, everytime when i back to singapore and just on the handphone (off the air plane mode), my main balance will be automatically deduct by starhub because it consume some data (like whatapp/wechat/etc...).

So for me this is really unreasonable because i haven't start to chart and directly show a few message together without i notice that my balance was gone.

 

I only receive the notification saying that your main balance is very low, please top up, is a kind of asking money from customer. If a thousand of customer losing 5sgd, it will cost 5k, can you imagine how much money customer wasted due to this unreasonable charge.

 

thanks,

starhub.jpg

 

1 REPLY 1
Community Manager

Re: Auto charge data without giving notice for prepaid mobile

Hi Tajudin, please PM us with your full name and mobile number to check via https://bit.ly/2S5w5qq  



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