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All outgoing calls barred

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New Commentator

All outgoing calls barred

Hello, I have been using starhub for almost 4 years and recently back to Malaysia 1 year ago.

Recently I notice all my outgoing calls have been barred. I can still use roaming internet and receive call & sms but when try to call out it says something like 'disekat'.

Please help to deactivate call barring.

 

6 REPLIES 6
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Alumni (Retired)

Re: All outgoing calls barred

Hi william1,

 

Can you provide me with the subscribers'details (Full name, NRIC/FIN, mobile number, email) via PM? - Han

 

Click here ---> PM Me Here

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Valued Commentator

Re: All outgoing calls barred

I am also having the same problem. I am unable to do outgoing roaming calls. but I have enabled roaming in the starhub app

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Community Manager

Re: All outgoing calls barred

Hi VinujanPlease, please send your account details such as registered customer name, mobile number, Hub ID / email address via Private Message and we'll arrange for follow up.

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Valued Commentator

Re: All outgoing calls barred

Hi,

 

Thank you for the quick response. The sim I am using is Happy Roam. My current destination is not a happy roam destination. So, I had to call via *116*.  Even though My carrier is Dialog here at Sri Lanka, I can't do a direct call but this listed the DIalog as carrier network https://www.starhub.com/personal/mobile/value-added-services/roaming/prepaid-roaming/direct-dial-cov...

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Community Manager

Re: All outgoing calls barred

Please PM us the required details so that we may further assist.

 

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Esteemed Commentator

Re: All outgoing calls barred

I experienced the same problem in ALL countries other than Singapore e.g whenever the SIM is roaming. I tried everything including all of the StarHub suggestions for passwords to deactivate call barring and sending USSD codes etc. to no avail. I also had the SIM replaced and tried it in multiple handsets again to no avail.  On all occasions, I had only purchased a WOW Data Plan with no call bundles.  It turns out that I was still able to make outgoing calls by entering the prefix *116* number, followed by #, even with call barring active.  I don't know if call barring is deactivated if a call bundle is purchased but outgoing calls do appear to work using the *116* number #  method.  It is not clear from the StarHub website that this prefix is mandatory for making outgoing calls from prepaid SIMs when roaming.  The # following the number to be dialed is also essential.  Hope this helps?